Experience Inclusive Hospitality at The Shores Resort & Spa

We strive to provide an excellent experience for all our guests – including those with sight, hearing, and other disabilities.

Accessibility Statement

The Shores Resort & Spa is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We engage in efforts necessary to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.2.

Accessibility Standards

For the purposes of this policy, The Shores Resort & Spa will use the Worldwide Web Consortium’s Web Content Accessibility Guidelines version 2.2, Level AA Conformance (WCAG 2.2 Level AA) as “the Standards.” We use software tools to regularly test and evaluate the accessibility of our website.

Recognizing the ongoing evolution of current web content and technologies, The Shores Resort & Spa will continue to test shoresresort.com on an ongoing basis for accessibility and report accessibility issues for this website. Any features found to be inaccessible will be addressed in a timely manner.

Third-Party Sites

Throughout this website, we make use of different third-party applications and websites. These applications and websites, which are not controlled by The Shores Resort & Spa, may present challenges for individuals with disabilities that we are not able to control or remedy.

Accommodation

If you encounter any page on our site that presents a challenge for individuals with disabilities, please contact us at shoresreservations@shoresresort.com or (386) 767-7350. Your experience matters to us.

Accessibility Public Spaces Information

PARKING

  • There are a total of 8 handicap self-parking spaces through the property.
    *If these spaces are in-use, guests in need of accessible spaces are permitted to self-park in the resort’s valet lot, which is nearby all resort entrances.
  • There are a total of 8 handicap self-parking spaces through the property.

ENTRANCES & LIFTS

  • The main entrance to the lobby has automated doors and valet/bellman
  • Azure Restaurant and Ocean View Lounge is accessible and located on the first floor.
  • Elevators can take guests to all levels of the hotel including meeting space.
  • The outdoor pool & hot tub are accessible through lifts and ramps.
    *Both the pool and hot tub feature handicap lifts so guests with disabilities can easily enter the pool and hot tub

FRONT DESK

  • The Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests.

ACCESSIBILITY KITS

The Shores Resort & Spa has two Accesibility Kits available from the Front Desk for guest use and convenience.

What's Included in the Accessibility Kits on Property

  • Visual Alarm Monitoring System
  • Text-to-Speech Guest Room Phone Adapters

Accessible Features at The Shores Resort & Spa

  • In the Resort
    • There are fire alarms for the audio & visually impaired
    • There is an accessible entrance without stairs
    • There are accessible doorways for all public spaces
    • Service Animals Accepted
    • Alternative or Large Lettering on All Signage
    • Hotel Accessibility Features
    • There is an accessible covered area for pickup & dropoff
    • There is accessible self parking
    • There is accessible valet parking
    • We have accessible parking spots
    • There are 3 van-accessible parking spots
    • There are 8 accessible parking spots
    • All accessible parking spaces are closest to the restaurant entrance
    • The entrance ramp is non-slip
    • The ramps have railings
    • There is an accessible path to check-in
    • There is an accessible path to guest rooms
    • There is an accessible path for all public spaces
    • There is an accessible elevator
    • There is an accessible entrance to the pool
    • There is an accessible path to maneuver in the fitness center
    • There are accessible desks in the business center

    See ADA widget to the bottom left for a better user experience if needed.

  • In Rooms and Suites
    • Visual Strobe Fire & Smoke Detector
    • The room has audible fire/smoke detectors
    • The phone has TTY or TTD capabilities
    • The TV has closed-captioning or decoders
    • The viewports are lowered on the door
    • The door security features are lowered on the door
    • The thermostat controls are lowered on the wall
    • The light switches are lowered on the wall
    • The closet bars & shelves sit equal to or lower than 36 inches above ground
    • There are no grab bars at the bed
    • There are grab bars at the toilet
    • There are grab bars in the shower and/or tub
    • The room has a roll -in shower.
    • The are no accessible faucet controls
    • There is a handheld spray unit in the shower and/or tub
    • There is a shower/tub seat available
    • There is accessible toe & knee clearance around the desk
    • There is accessible toe & knee clearance around the sink/vanity
    • There is wheelchair access path between and/or around beds
    • This room has a Lever Door & Lock System
    • The room placard does not have alternative text
    • Hearing and Visual Accessibility Kits for Guest Rooms Are Available at Check-In

    See ADA widget to the bottom left for a better user experience if needed.

  • In the Restaurant
    • The entrance path to the restaurant is accessible without stairs
    • The entrance path to the restaurant is firm and slip-resistant
    • The entrance path is Yes inches wide
    • The entrance path is free of objects protruding into the space
    • The entrance ramp is non-slip
    • The entrance door is operable with a closed fist
    • The restaurant has aisles of at least 36 inches between fixed seating
    • The restaurant has accessible public restrooms
    • The restaurant has signage indicating the location of accessible restrooms
    • The accessible tables and counters are between 28 inches and 34 inches high
    • The restaurant has wheelchair accessible seating distributed throughout the dining area

    See ADA widget to the bottom left for a better user experience if needed.

  • Spa Accessibility
    • There are fire alarms for the audio & visually impaired
    • Service animals are not accepted
    • Alternative or Large Lettering on All Signage
    • The entrance path to the spa is accessible without stairs
    • The entrance path to the spa is firm and slip-resistant
    • The entrance door is operable with a closed fist
    • The spa does not have accessible locker rooms
    • The entrance door is operable with a closed fist
    • The entrance door is operable with a closed fist

    See ADA widget to the bottom left for a better user experience if needed.

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